General Terms and Conditions of Sale

Welcome to this website.

Before contracting any of the services offered on this website, it is essential that you read the conditions and terms that apply to the services offered by Time&Glam, which are specific to the main activity of Personal Assistant, Concierge, Hospitality and Lifestyle Management.

The services, access to the contents and product offer of this website are aimed at legal persons over 18 years of age, so any person who provides personal data, declares to be at least that age.

The website

Premium Experiences, S.L. (hereinafter Time&Glam) provides Users with access to various contents, services, information and data (hereinafter the contents). Time&Glam reserves the right to modify at any time the presentation, configuration and location of the website, as well as the contents, information on products and services contained therein.

Purpose of the website

The purpose of this website is to provide information and market the various services provided by Time & Glam, referring to Personal Assistant, Concierge, Hospitality & Lifestyle Management that we make available to customers through a team of professional collaborators and strategic partners.

Also, provide specialized content through a blog, manage subscriptions and moderate comments.

Conditions of access to the website

This website meets all the legal requirements to be a safe and reliable space.

Access to the website is free. However, the use of certain services may require prior registration and/or hiring and, where appropriate, authentication through the introduction of User name and Password.

When for the access to certain contents or for the use of some service it is necessary to facilitate personal data, the Users will guarantee the veracity, accuracy, authenticity and validity. Time&Glam will give said data the corresponding automated treatment according to its nature or purpose, under the conditions and terms indicated in the Privacy Policy section.

Conditions of use of the website

Access to and use of this website confers the condition of User on the person who does so.

By using our website, the User declares that he/she has read, understood and accepted the Terms and Conditions, Privacy Policy and Use of Cookies of this site.

In compliance with Law 34/2002 of July 11, regarding information society services and electronic commerce, we inform about:

  • Company name: Premium Experiences, S.L.
  • CIF: B66352600
  • Registered Office: Avda. Diagonal, 468 8ª Planta, 08006 Barcelona
  • Social Activity: Personal Assistant, Concierge, Hospitality & Lifestyle Management

This website is a space for disseminating content and establishing professional relationships.

Therefore, the User undertakes to make appropriate and lawful use of this website, as well as of the contents and information on products and services made available to them, in accordance with the legislation applicable at all times. It is forbidden to use the website for illicit or harmful purposes.

Premium Experiences, S.L. has adopted all security measures and states that this site is safe and is not responsible for any damage or injury to the user’s software or hardware produced by access to the web pages, as well as that caused by the use or reproduction of the information contained.

It also reserves the right to make any changes it deems appropriate on the website, being able to change, delete or add both the content and services presented through it, as well as the way in which they appear located on the different web pages.

Information about the Services:  

Through this website we market and sell services in relation to Personal Assistant, Concierge, Hospitality & Lifestyle Management 

Specifically, we currently offer: 


  • Personal Assistant Packs of 10 and 20 hours 
  • Dedicated Personal Assistant 
  • 1 month and 1 year Classic Concierge service 
  • 24 hour concierge service 
  • Exclusive 24/7 Concierge Service 
  • Virtual Assistant Packs 10 and 20 hours 
  • Social Media Management Pack, Content Creation and Graphic Design 10 hours. 
  • Daily errands 
  • Extraordinary errands 

The particular characteristics of each service or training are specified in each case on the sales page of each product, where its description is found. 

We reserve the right to change the offer of services at any time. 

The services will be executed on the agreed date. 

Prices and Taxes 

Prices are duly marked on the web. The prices are shown in Euros and show the total price that includes the taxes, applied in each case. 

  • We reserve the right to apply discounts and price changes when we consider it appropriate, as well as create discount coupons for promotions that we deem appropriate, with the conditions and duration that we consider appropriate. 
  • In order to issue the invoices correctly, the client will need to fill in the details properly on the payment form. 
  • Invoices are automatically emailed after purchase. If you do not receive your invoice, you must send an email to to request it and we will send it to you manually. 

Methods of Payment 

Payments will be made through the sales page of the website, and you can make the secure payment with your credit or debit card through the Stripe system. 

Services: Usually the services will be paid in advance through the secure payment platform on the web or through the Paypal account. Sometimes payment by bank transfer may be required. The services will always be paid in advance, at the time of contracting the service, unless another case is negotiated in very specific cases. If there is a recurring service, it will be paid by direct debit or membership through Stripe or Paypal, whichever is available on the web at that time. 


SERVICES (ON-SITE AND ONLINE): Clients who purchase a service with Time & Glam receive a link to enter the online agenda and see availability on the calendar. This online booking system is carried out from the tool (Time & Glam reserves the ability to change the online booking tool at any time you want). From this online agenda the client can directly book the hour / s of the execution of services on the date that best suits them within availability. 

Cancellation Policy: The client can request the cancellation of the service in a maximum of 48 hours after having made the payment. In case of cancellation, the money will be refunded less a fee of 10 Euros of bank costs. Once the term of 48 has elapsed since the purchase on the web, NO refund will be accepted, but if you wish, you can change the date of the provision of services within the same month and whenever there is availability in the agenda. You can do it with a minimum of 48 hours notice. 


Time & Glam cannot guarantee the technical continuity of the website, failures or interruptions in the web service, nor that the website (and therefore access to online courses) is always accessible, for reasons beyond our control. Sometimes there are technical problems, viruses, fortuitous attacks on the web, or any other problem that makes it impossible to access a training or service through the web. We promise to work to solve these problems as quickly as possible, but it will not be admissible to request any compensation of any kind if this occurs, nor a payment of the price of the service or a part of its price. 

Intellectual and industrial property

The contents, texts, photographs, designs, logos, images, programs, source codes and any intellectual creation existing in this website are protected as rights, in accordance with the legislation on intellectual and industrial property.

To this end, Premium Experiences, SL owns the elements that make up the graphic design of this link, menus, html code, source code, text, images and any content of this site and has the right to its unlimited use.

The content provided in this link may not be reproduced in whole or in part, or transmitted, or recorded by any information retrieval system, in any form or in any medium, unless with the prior written permission of Premium Experiences, SL.

It is also forbidden to delete or manipulate the copyright and other data and identifying elements of the rights of Premium Experiences, S.L.

The User acknowledges and accepts that all trademarks, trade names, distinctive signs and all industrial and intellectual property rights on the contents and / or any other elements inserted in the page, are the exclusive property of Premium Experiences, S.L.

Bussiness Travel Planner Image Atribution: –

In no case does access to this link imply any waiver, transfer, license or total or partial assignment of such rights by Premium Experiences, SL, unless expressly stated otherwise.

In the event that any user considers that any of the contents of this website owned by Premium Experiences, SL infringes their intellectual property rights or industrial, must send a communication to with information about the claimant, its status with respect to the rights holder and a detailed account of the rights allegedly infringed by Premium Experiences, SL as well as the exact location within this link.


In no case Premium Experiences, S.L. will assume any responsibility for the contents of any link belonging to a foreign website, nor guarantee the technical availability, quality, reliability, accuracy, breadth, veracity, validity and constitutionality of any material or information contained in this website.   

Right of Exclusion

Premium Experiences, S.L. reserves the right to deny or withdraw access to portal and / or services offered without notice, at its own request or a third party, to those users who do not comply with this Legal Notice. 


Premium Experiences, S.L. will pursue the breach of this Legal Notice and any misuse of its portal exercising all civil and criminal actions that may correspond in law.   

Modification of the present conditions and duration  

Premium Experiences, S.L. may modify at any time the conditions specified herein, being duly published as they appear here.  The validity of these conditions will depend on their exposure and will be in force until they are modified by other duly published.   

Applicable legislation and jurisdiction: The relationship between Premium Experiences, S.L. and the User will be governed by current Spanish legislation and any dispute will be submitted to the Courts and Tribunals of the city of Barcelona.

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