The Word “Concierge” comes from the Latin Word “conservous” and was taken by the King Louis XI, who used it to refer to the trusted personnel who was in charge to satisfy all the exigencies of their guests in the palace. From 1900 on, the concierge role becomes very common in the luxury hotels.
“Concierge” is an English-speaking word. We all know what a Hotel Concierge is, but in the last decades this job has been referred as synonymous of service excellence.
This is a profession that has had a major development in recent years and has taken advantage of the symbiosis of new technologies and changes in the new economic reality.
Nowadays there are thousands of companies that offer Concierge services for people with a high social status, high net worth families, celebrities and famous people from everywhere.
Needless to say that nowadays a Concierge must have a very good education, be sufficiently prepared to master several languages, have healthy social and emotional skills, good communication skills, poise, be discreet and have sufficient resources to assist his clients when travelling and do his best to satisfy his guest’s wishes.
A good Concierge is one of the most important values of the hotel and takes years to get it: the effectiveness is essential but also gestures, high command of languages, knowledge and contacts that are in the city to achieve even what seems impossible. Often become the reason why guests return to a hotel.
In English-speaking countries this job is taking more importance since the late ‘70s, when there were only a few who dominated the trade.
Today, the Concierge, is a very useful service aimed at people traveling. It handles all the paperwork, to organize all the details, sending and receiving luggage, organizing tours and leisure activities. Basically, we could say that this is the best ally to turn a trip into a unique experience.
- Posted by timeandg
- On 6 November, 2015
- 0 Comments